Frequently Asked Questions

We are a full-service patient acquisition agency specializing in dental tourism. We handle everything from running targeted ad campaigns on Google and social media to capturing leads, qualifying them over the phone with our bilingual U.S.-based team, and scheduling appointments directly into your clinic's calendar. We also manage automated SMS and email follow-ups to maximize show-up rates. In short — we deliver qualified, ready-to-book U.S. patients to your clinic.

Three things: Specialization — we only work with dental tourism clinics, so we understand procedure codes, treatment timelines, and patient psychology. Exclusivity — your leads are never shared or re-sold to other clinics. End-to-end service — we don't just send you names; we qualify, call, and book patients directly into your calendar. Most agencies stop at generating a lead. We see it through to the appointment.

Our primary markets are Mexico, Costa Rica, Colombia, Turkey, and Thailand. We also work with clinics in the Dominican Republic, India, and Hungary. If your country isn't listed, we're open to exploring new dental tourism destinations — contact us and we'll assess the opportunity together.

Yes, absolutely. Every lead we generate for your clinic is exclusive to you. Unlike many lead generation companies that sell the same lead to 3-5 competing clinics, we never re-sell or share your leads. When a patient expresses interest in treatment at your clinic, that lead belongs to you and only you.

Every lead goes through a multi-step qualification process: (1) Our CRM automatically scores leads based on form data — procedure interest, budget range, timeline, and location. (2) Our bilingual U.S.-based team calls every qualified lead to verify their information, answer questions, and confirm readiness. (3) We reject leads that don't meet your criteria (wrong procedure, insufficient budget, not ready to travel). We pass more leads than we reject — because quality matters more than quantity.

Our average show-up rate is approximately 80%. This is significantly higher than the industry average because of our thorough qualification process and automated follow-up system — patients receive SMS and email reminders at 7 days, 3 days, and 1 day before their appointment, plus travel tips and directions to your clinic.

No-shows are rare with our system (see above — 80% show-up rate), but when they do happen, our team re-engages the patient to reschedule. Our reactivation campaigns also periodically reach out to past leads who didn't convert initially, giving them a second chance to book with your clinic.

Our pricing is ROI-focused and tied to the value we deliver. We offer flexible partnership models — typically a combination of a management fee plus a per-qualified-lead or per-booked-appointment component. The exact structure depends on your clinic's location, procedures, and patient volume goals. We're happy to discuss specifics during a free strategy call.

Our partner clinics average 5X ROI. With an average patient value of $10,000-$15,000 for high-ticket procedures like implants and full mouth restorations, even 2-3 patients per month delivers a strong return. Most clinics see their first qualified leads within 48 hours of campaign launch.

No long-term contracts. We believe our results should speak for themselves. While we recommend a minimum 3-month commitment to see meaningful results (lead generation campaigns need time to optimize), you're never locked into a long-term contract. Cancel anytime with notice.

Yes, ad spend (Google Ads, Facebook/Instagram) is separate from our management fee and goes directly to the ad platforms. We manage all campaigns and optimize your budget for maximum ROI. Typical ad budgets range from $2,000-$5,000/month depending on your market and goals, and we'll recommend the right budget during your strategy call.

Our onboarding process takes approximately 14 days from your initial strategy call to campaign launch. After launch, first leads typically arrive within 48 hours, and qualified patient appointments are booked within the first 1-2 weeks of your campaigns going live.

To get started, we typically need: (1) Photos and videos of your clinic, (2) Your procedure list with pricing, (3) Dentist bios and credentials, (4) Patient testimonials or reviews, (5) Your availability calendar. Our team handles everything else — landing pages, ad creative, CRM setup, and lead qualification scripts.

We intentionally limit our partnerships to 3-5 clinics per destination. This ensures we can dedicate proper attention to each clinic and — critically — that your leads remain truly exclusive. If we took on every clinic in a given city, leads would inevitably overlap. By staying selective, we protect your results.

We typically partner with established clinics that have at least 2-3 years of operating history. This is because U.S. patients need to see a track record — reviews, before/after photos, and a history of successful treatments — to feel confident booking with an international clinic. If your clinic is newer, we're happy to have a conversation about your specific situation and when you might be ready to partner.